Answered by the workshop

The questionswe get askedevery week

If something here is unclear, call the floor. Someone who has actually built the piece will answer.

Lead time

18 days average

Warranty

5 years, frames

Delivery

Kingdom-wide

Common questions

Everything people ask before ordering.

Grouped by when it usually comes up — while choosing, while we build, and after it arrives.

Choosing

Can I change the dimensions of a piece?

Yes, within reason. Width and depth can move in either direction; seat height is fixed by ergonomics on most seating. A change under 10 cm does not affect the price; beyond that we requote on material.

Can I supply my own fabric?

Yes. Send us the roll or the supplier reference and we will confirm the meterage needed. We inspect customer fabric before cutting and will tell you if it is unsuitable for the piece.

Do you have a minimum order?

Not for retail — a single dining chair is a perfectly good order. Trade and contract pricing starts at ten pieces.

Can I see a piece before I commit?

Everything in the catalogue is on the showroom floor on Al Kharj Road. If a specific fabric or finish is not out, tell us a day ahead and we will have it ready.

While we build

How long does a made-to-order piece take?

Eighteen days on average from confirmed drawings. Upholstered pieces in a stocked fabric are usually quicker; anything in a special-order material adds about a fortnight for the fabric to arrive.

Can I change my mind after ordering?

Until the timber is cut, freely. After that a fabric change is usually still possible and a dimension change usually is not. Call us — we will tell you honestly which stage the piece is at.

Do you take a deposit?

Fifty per cent to start production on made-to-order pieces, the balance on delivery. Stocked pieces are paid in full at purchase.

After it arrives

What does the warranty cover?

Five years on frames and joinery, two years on upholstery and mechanisms. It covers manufacturing and materials, not accidental damage or normal wear on fabric and leather.

Do you deliver outside Riyadh?

Kingdom-wide, with our own crew. Delivery inside Riyadh is included; elsewhere it is quoted by distance and access.

How should I care for oiled walnut?

Dust with a dry cloth, wipe spills immediately, and re-oil once a year with any hard-wax oil. We give you a small bottle with the piece and will re-oil it for you at cost, any time.

Can you repair a piece years later?

Yes, and we would rather you asked. We keep the drawings and fabric records for every piece we have built, so a re-cover or a repair matches the original.

Come and sit in it first.

The showroom on Al Kharj Road holds every piece in this catalogue. Book a slot and we will have the fabrics and finishes waiting on the table.